SecureCloudNZ

SecureCloud.NZ – Privacy Policy

Effective Date: 26th August 2025

At SecureCloud.nz (“SecureCloud”, “we”, “our”, “us”), your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

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  1. What Information We Collect

We collect only the information we need to provide our service:

  • Account Information: name, email address, billing details, and contact preferences.
  • Usage Information: login history, device type, and activity logs (for security and troubleshooting).
  • Files You Upload: the content you choose to store and share using SecureCloud.nz.

We do not access or scan the contents of your files, except in rare cases where required by law or to maintain system security.

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  1. How We Use Your Information

We use your information to:

  • Provide and improve our storage and synchronization services.
  • Process payments and manage subscriptions.
  • Communicate with you about your account, updates, or security alerts.
  • Ensure the security and integrity of our platform.
  • Comply with legal obligations under New Zealand law.

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  1. Data Storage & Residency
    • All files and account data are stored on servers physically located in New Zealand.
    • Your data is never transferred overseas, ensuring it remains under the protection of New Zealand’s Privacy Act 2020.

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  1. Sharing Your Information

We do not sell or trade your personal information. We may share information only in these limited circumstances:

  • With your consent (e.g., when sharing a file or folder).
  • With trusted third-party providers (e.g., payment processors) who are bound by confidentiality agreements.
  • When required by law, such as a valid warrant or court order from New Zealand authorities.

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  1. Security of Your Data

We take security seriously and use industry-standard safeguards including:

  • Encryption of files in transit and at rest.
  • Strict access controls and monitoring.
  • Regular security reviews and updates.

Despite these measures, no system is 100% secure, and we encourage you to also take care with your own account security (e.g., using a strong password).

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  1. Accessing & Correcting Your Information

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to ensure it is accurate and up-to-date.

Requests can be made by emailing info@securecloud.nz.

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  1. Data Retention
    • We retain your files and personal information while your account is active.
    • When you close your account, we will delete your files within 45 days (except where retention is legally required).
    • Billing and transaction records may be kept for tax and compliance purposes.

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  1. Cookies & Analytics
    • We use cookies for login sessions and to improve site functionality.
    • We do not use invasive tracking or sell analytics data.
    • Any analytics are anonymised and used only to improve the Service.

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  1. Children’s Privacy

Our Service is not directed to children under 16. If we learn we have collected personal data from a child without parental consent, we will delete it promptly.

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  1. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified to you by email or via the Service.

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  1. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@securecloud.nz