How can we help?
Need support or have a question about SecureCloud? We're here to help.
Frequently Asked Questions
Because we're hosted in New Zealand you'll get the fastest speeds possible and with local support we can quickly get you up and running should you need help.
Yes, we have guides for Google Android phones, Apple iPhone's, Microsoft Windows PCs and the Apple MacBook. We have Apps so you can automatically offload files like photos and videos to the cloud so there is more space on your device for other things.
100% Yes, Our Apps make it easy to backup all of your data and we also allow popular backup apps to work via our WebDAV protocol support
Yes you can cancel any time, All plans come with either a free trial or a 30 day money back guarantee - You won't be charged during your trial period at all and if you cancel during your trial you won't be charged a cent. You'll only pay once your trial ends.
Yes, if you upgrade we will immediately prorate the difference and enable the upgraded features.
Support is available 24/7 via our ticket system and our online guides. We're here to help you with any questions or concerns you may have and aim to respond within 24hrs.
Yes! You can invite clients or coworkers to collaborate on your projects, and they can upload their own content.
Yes. We support Windows, macOS, Linux, iOS, Android, and provide a web portal. We also support the WebDAV protocol to make it easy to connect your NAS.
We offer a range of plans with different capacities on our pricing page including an unlimited plan.
All invoices include GST.